Training & Certification Programs for Utility Customer Service Professionals

Propel your utility's customer experience (CX) to the next level with our reasonably-priced & objective training based on our staff's award-winning experience training and certifying over 300 utilities and cooperatives representing all five major continents! Take 3 courses & earn prestigious certification status as a Certified Utility Customer Experience Professional (CUCXP)! Certify your contact center as well to recognize your dedication to superior customer experience!



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Featured Course

Selecting and Implementing a New Utility Billing (CIS): Candid and Objective Input on What I Wish I Knew Before I Started My Utility Billing (CIS) Projects
A very candid discussion of lessons-learned from multiple utility CIS initiatives; what a utility PM wish he had known before: 1)deciding if the utility REALLY needed a new CIS; 2)how to select a CIS vendor; and 3)how to implement a new utility billing system (along with very candid input on what NOT to do).
John Hoggard John Hoggard
$2,200