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Selecting and Implementing a New Utility Billing (CIS): Candid and Objective Input on What I Wish I Knew Before I Started My Utility Billing (CIS) Projects
Introduction
Do You REALLY Need a New Utility Billing System? Sometimes You Don't
Overview of Utility CIS Initiatives
Importance of Lessons Learned Approach
Assessing the Need for a New CIS
Case Study: How a Utility Assessed Their Current CIS
How Others Have Budgeted for a New CIS Without Breaking the Bank
Selecting a CIS Vendor
CRITICAL Factors to Consider When Selecting a CIS Vendor
Common (HUGE) Mistakes to Avoid During Vendor Selection; Plus How to Write the RFP
How to Negotiate a CIS Vendor Contract: Things You MUST Ask For
Implementing a New Utility Billing System
Planning the Implementation Process
Key Steps in Implementing a New CIS
Challenges and Solutions During Implementation
Lessons Learned (the hard way!) and Best Practices
Real-Life Examples of Successful CIS Initiatives; and What Made Them Successes
Common Pitfalls to Avoid (and real-world examples of DISASTERS that can AND HAVE OCCURED if you don't avoid the pitfalls)
Tips for Ensuring a Smooth Transition
Conclusion
Recap of Key Takeaways
Resources for Further Learning
Real-Life Examples of Successful CIS Initiatives; and What Made Them Successes
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